Guest Help
Frequently Asked Questions
Everything you need to know before your stay at Sole Suites Playa del Carmen, from check-in details to suite amenities and booking benefits.
FAQ
Plan your stay with confidence
Browse answers to the questions guests ask most often about booking, arrival, and what it is like to stay with us in the heart of Playa del Carmen.
Your suite, full hotel service, and access to the rooftop pool — all a few blocks from the beach and Quinta Avenida.
Yes — covered parking for 200 MXN a night. Come and go as many times as you need.
Yes — extra space, a real kitchenette, and a living area, so a two-week stay doesn’t feel like living out of a suitcase.
Yes, for an extra 600 MXN per stay. Just let us know ahead of time so we can get the suite ready. Service animals stay free
Yes — staff on the property 24 hours a day, 365 days a year. There’s always someone at the desk, day or night.
You get our lowest rate, and you’re talking straight to us — no OTA in the middle if you need to change something before you arrive.
Check-in is 3pm, check-out is noon. Need a little flexibility either way? Just ask the front desk.
Yes — ask for the code when you check in.
No minimum. Book for one night or one year.
The front desk can set up a private transfer to and from Cancún airport (about 50 minutes) at an extra charge— just let us know your flight details ahead of time.
Cash (pesos or dollars), credit and debit cards, and bank transfers.
Daily
Yes — plenty of guests bring the whole family.
Ready for your Playa getaway?
Stay close to the beach, Quinta Avenida, and everything that makes Playa del Carmen unforgettable. Book direct for the best experience.